Exchange, returns and warranty policy

Exchange and returns

You can exchange or return a product within 3 days of receiving it, if it is unused and in its original box with all accessories and the invoice.
Devices that were opened, configured or installed, or damaged after delivery, cannot be returned unless there is a manufacturing defect.
Ink, paper, labels and other consumables cannot be returned once opened.
Software and subscriptions cannot be returned after activation.
If a product has a manufacturing defect or you received the wrong item, we replace it or refund you in full, and we cover the shipping.

New devices have a 2-year warranty against manufacturing defects from the invoice date.
Refurbished devices have a 3-month warranty.
The warranty does not cover misuse, breakage, liquids, electrical problems, or repairs by another party.
During the warranty we repair or replace the device, depending on the case.

Contact us by phone or WhatsApp with your invoice number.
You can follow a device under repair from the «Repair status» page with your ticket number and mobile number.
Refunds go back to the original payment method within 14 days of receiving the product.

Snap Solutions · Commercial registration: 7041715900 · VAT number: 312524614100003